CPE Management

Pharos-Logo



Serialized Inventory Management for Cable

Better management of Customer Premise Equipment (CPE) has been the focus of Mintek for 25 years. With costs increasing from all sides the need to maintain and track existing CPE can significantly save a company money, as well as increase customer retention and satisfaction through product availability.

CPE Visibility

Whether it is visibility to CPE in your facility, CPE shipped from the manufacturer, or your assets at a repair vendor facility Mintek’s CPE management solution will solve your needs. Complete visibility allows you to see the life-cycle for your CPE from the day it shipped from the manufacturer until the day you dispose of it.

Your Interface

Your Interface

Mintek’s CPE management solution provides complete visibility of your CPE

Whether you need access to inventory counts, inventory detail or specific serial number history, CPE visibility can be better.

Increasing visibility and security will significantly limit the opportunity for CPE theft as well as provide greater oversight on all CPE movement through the system. Features include modules for monitoring transactions, user activity and techs/locations.

Manufacturer/Fulfillment Vendor Interface

Manufacturer/Fulfillment Vendor Interface

In Transit CPE Management

Mintek’s CPE management solution allows for CPE manufacturers to provide you with shipping information, including the CPE serial numbers and addresses in transit to your systems.

Repair Vendor Interface

Repair Vendor Interface

Vendor CPE Management

While at a vendor location, visibility to your CPE is critical to better CPE management. Mintek’s CPE management solution allows your repair vendors to provide real-time updates for the repair status of your assets. This interface allows you to see CPE in transit to and from the repair vendor, CPE received, and CPE movements through the repair vendor workflow process.

Billing System Integration

Billing System Integration

CPE Billing Management

Management of CPE includes the assurance that customers receive their monthly invoice for the products and services provided. Interfacing with Amdocs™, CSG™, ICOMS™ and ICOMS with Warehouse™ you can manage for your CPE inventory while continuing to initialize, provision and mirror CPE movements in the billing system. The movement of CPE includes all necessary billing system transactions to ensure CPE works in the customer’s home.

CPE Management Features

Hosted Solution

Hosted Solution

Benefits of a Hosted Solution

Providing the CPE management solution in a hosted environment leads to several benefits. Some of the largest savings comes from the reduction in IT resources to support and manage the application. There is no software to install, no network to manage, and no backups to validate.

Mobile Devices

Mobile Devices

Adding Flexibility with Mobile Devices

Taking advantage of their flexibility, Mintek’s CPE management solution provides complete transaction functionality through mobile devices. These rugged devices streamline the entire CPE management process, allowing your users to go to the CPE rather than moving the CPE to a PC or billing terminal. This saves time in the labor process, as well as reduces cosmetic damage to CPE from excess movement.

Allocations

Allocations

Forecast your needs based on the min/max levels defined for a specific site.

When CPE is utilized by a site, the Allocation Module determines the quantity needed to replenish the inventory necessary for the location to service their customers. The Allocation Module submits orders to the closest fulfillment vendor with the replacement product in stock. This allows for the fastest delivery times and the lowest shipping costs.

Containers

Containers

Move beyond reconciling individual CPE

The EIS Container Module allows you to group serial numbers by carton or pallet, facilitating the movement or reconciliation of that group of serial numbers with one scan. This EIS module also supports the containerization of CPE with RFID tags.

Reporting

Reporting

Stay on Top of Inventory

Not only is visibility to current inventory critical to your operations, but reporting for both you and other departments is critical. By providing real-time access to information you can easily obtain the information you need to make key business decisions. Stock Views/Reports include:

  • Current Inventory
  • Serial Number History
  • Transaction History
  • Status Aging Reporting
  • Reconciliation Reports

Site Management

Site Types

Track CPE by Location

Regardless of billing entity information, Mintek’s CPE management solution tracks CPE by physical location. By tracking the physical location, reconciliations and allocations become significantly easier to manage.

Now you can keep track of where all your CPE is; both internally at warehouses, hubs, spokes, payment counters and CPE sent to outside locations or in transit. Knowing where all your CPE is makes for better inventory planning and capital budgets forecasts.