Making Sure Cable Reaches Your Home
The cable industry offers a variety of services that is expanding every year. Cable MSOs offer internet, video, telephone and wireless services to subscribers. With these services there is a great deal of customer premise equipment (CPE) and infrastructure that must be maintained. Providing uninterrupted service across large geographical areas requires constant inspection of critical assets as well as preventive maintenance.
EAM CMMS Cable Solutions
A Cable EAM CMMS software solution enables operations to manage assets from planning through replacement. EAM CMMS software does this by helping asset managers to plan the useful lifecycle of equipment. This planning includes how the asset will be used and asset maintenance schedules for inspections, preventive maintenance. In addition, an EAM CMMS will track all work management including work request, work orders, the results, costs and who performed the work. Assets nearing the end of their useful life cycle can be identified by reports showing increasing repair frequency. Cable asset managers will always know where their assets are and the condition they are in.
Cable CPE Solutions
Effective management of CPE acquisition, storage, maintenance and life cycle allows MSOs to reduce capital expenditures and operating budgets associated with CPE management. Our CPE solutions include labor saving serialized reconciliations, increased mobility and the ability to manage CPE within the warehouse as well as when CPE is with contractors. From basic cable warehouse management to complex Hub and Spoke operations, reducing the expense of replacing lost CPE impacts one of your largest balance sheet items.
Cable CRM Solutions
Managing your marketing and sales is easier with Sales Force Automation (SFA) and Tap Audits. These tools are the core of a CRM solution. Cable operators can increase sales 30% through faster sales cycles by increasing mobility using rugged handheld devices that reduce paper flow as well as provide online resources such as on demand credit checks and promotional information. Tap Audit tools enhance the ability of MSOs to reduce signal theft through up-selling and cross-selling cable services.
Common Cable Industry Assets
Cable MSOs can set up inspections, preventive maintenance and maintenance schedules for cable assets such as:
- Headends
- Nodes
- Cable testing
- Fleet Vehicles
- Office Facilities
- HVAC
- Corrosion Detection
- Communication Towers
- Warehouses
- Generators
- Signal Amplifiers
- Networking Equipment
- CPE
- Broadband Integrity
- Safety Equipment